What do we do

The Convagent team possesses an in depth knowledge and expertise in the application of Artificial Intelligence technologies to real world problems. These include Natural Language dialogue, Expert Systems, Knowledge Management and Automated Database Queries. Convagent combines proprietary tools and scripting languages with industry standards software technologies such as the .net frame work to implement business solutions. This enables Convagent to formalize your business rules and work with you to develop sophisticated, flexible and scalable applications quickly, easily and cost-effectively.

Convagent staff have worked on a number of key industrial projects, complemented by a substantial international recognition in academia. We now operate in three complementary business lines:

Conversational Agent and Natural Language Interfacing
Business Rule Automation
Knowledge Management

Convagent can both automate and humanize your business processes running from individual tasks to complete solutions. Specifically we can take an opaque process which requires significant skill and background knowledge to operate and humanize it by adding a natural language dialogue interface. This allows a user to communicate with the process in every day English and receive guidance, ask questions and generally lead through the process as if by an expert human guide. This could be at the boundary between the business and its customers or within the organisation itself.

An illustration of our technology in a specific application can be found in the Manchester Metropolitan University Student Debt Advisor. The advisor is called Adam and to talk to him sensibly you will need some understanding of the nature of student debt in the UK. When using Adam, you need to be aware that he is not a general chatbot and is highly focused on providing advice to students on how to find ways to pay their debts. He is definitely not a counselor on the emotional problems of being in debt. If you don't have background knowledge in this area you could read the three case descriptions before starting .

Adam can be accessed with our on-line demo.

Going beyond basic human interfacing, we can develop complete business solutions running from initial knowledge capture, rule generation & optimization, human interfacing, web deployment and communications technologies. This includes all of the internal and external communications protocols required by a fully-integrated system. (links for term definitions, under construction)

Typical applications include Call centres / Customer Services, Human resources, Financial Services, On-line shopping and Management Information Systems. This list is by no means exhaustive and we are sure you will find many more in your own business, illustrating the adaptability and versatility of this technology.

Within your own business you will unblock log-jammed processes dependent on high-cost, key individuals - increasing productivity. Externally you will sell more through clear, consistent helpful customer interfaces. You will also retain a loyal customer base through more responsive, accurate and consistent 24/7 customer support systems. And all of this comes with a friendly human face.